Contact information
Last updated: July 21, 2026
PocketBloom is committed to providing responsive, professional, and accessible customer support.
Please use the contact details below for questions regarding products, orders, shipping, returns, refunds, website access, or general business inquiries.
Business Name
PocketBloom
Website
pocketbloom.quest
Customer Support Email
Email is the recommended contact method for order-related inquiries because it allows us to review order details, photographs, tracking information, and previous correspondence.
Telephone
+1 778 712-2743
Telephone availability may vary during weekends, holidays, periods of high demand, or outside regular business hours.
Business Address
PocketBloom
13-717 8th Ave W
Vancouver, British Columbia
V5Z 1C9
Canada
Please do not send returns to this address without first receiving return authorization and instructions from our customer support team.
Unauthorized returns may be delayed, refused, or sent to an incorrect processing location.
Customer Support Hours
Monday to Friday: 9:00 AM to 6:00 PM Pacific Time
Saturday: 10:00 AM to 4:00 PM Pacific Time
Sunday and public holidays: Closed
Support hours may change during holidays or exceptional circumstances.
Expected Response Time
We aim to respond to customer inquiries within one to two business days.
Response times may be longer during:
- Major sales;
- Public holidays;
- Product launches;
- Shipping disruptions;
- Periods of unusually high demand.
Submitting multiple messages about the same issue may delay the review process. We recommend replying within the original email thread whenever possible.
Information to Include
For faster assistance, please provide:
- Your full name;
- Your order number;
- The email address used at checkout;
- A clear description of your question;
- Photographs or videos where relevant;
- Your preferred resolution;
- Updated delivery details if an address issue exists.
Never send passwords, complete payment card numbers, security codes, or online banking credentials by email.
Order Support
Contact us for assistance with:
- Order status;
- Tracking information;
- Address corrections;
- Product questions;
- Damaged or defective products;
- Missing items;
- Incorrect items;
- Returns;
- Refunds;
- Cancellations.
Media, Partnership, and Business Inquiries
For collaborations, wholesale requests, marketing proposals, or other commercial inquiries, contact:
Please include a clear subject line and relevant business details.
Formal Notices
Unless applicable law requires another method, formal notices to PocketBloom may be sent by email or mail using the contact information above.
Notices should clearly identify:
- The sender;
- The nature of the notice;
- Relevant order or transaction details;
- The requested response;
- Supporting documents.