Terms of service

Last updated: July 21, 2026

These Terms of Service govern your access to and use of pocketbloom.quest, including all information, products, features, services, and purchasing opportunities available through the website.

Throughout these Terms, “PocketBloom,” “we,” “us,” and “our” refer to PocketBloom. “You” and “your” refer to any visitor, customer, purchaser, or user of the website.

By visiting our website, creating an account, submitting information, or purchasing a product, you agree to be bound by these Terms of Service and all policies referenced herein.

1. Eligibility

You must be at least the age of majority in your province, state, territory, or country of residence to place an order.

By using the website, you confirm that:

  • You have the legal capacity to enter into a binding agreement;
  • The information you provide is accurate and complete;
  • You will use the website only for lawful purposes;
  • You will not violate any applicable law, regulation, or third-party right.

2. Online Store Terms

You may not use our products, website, or services for any illegal, fraudulent, abusive, or unauthorized purpose.

You must not:

  • Introduce malware, viruses, or harmful code;
  • Attempt to gain unauthorized access to the website or another user’s account;
  • Interfere with website security or operation;
  • Scrape, copy, reproduce, or exploit website content without permission;
  • Submit false orders or fraudulent payment information;
  • Impersonate another person or business;
  • Use the website to violate intellectual property or privacy rights.

We may suspend or terminate access when we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to display product descriptions, images, specifications, colors, dimensions, features, and availability accurately.

However:

  • Screen settings may affect how colors appear;
  • Measurements may vary slightly because of manufacturing methods;
  • Packaging may change without notice;
  • Product appearance may differ slightly from website images;
  • Minor updates may be made to improve performance or availability.

Such minor variations do not necessarily constitute a defect.

4. Product Use

Customers are responsible for reviewing product instructions and using products safely and appropriately.

Umbrellas and travel accessories should be:

  • Opened and closed with reasonable care;
  • Kept away from open flames and extreme heat;
  • Stored in a dry location after use;
  • Allowed to dry fully before extended storage;
  • Used according to any product-specific instructions;
  • Kept away from young children when small detachable parts are present.

Do not use an umbrella in conditions that present an unreasonable safety risk, including severe storms, lightning, extreme wind, or locations where visibility and pedestrian safety may be impaired.

5. Pricing

Prices displayed on the website may be shown in your local currency or another available currency.

We reserve the right to:

  • Change prices at any time;
  • Correct pricing errors;
  • Modify or end promotional offers;
  • Limit purchase quantities;
  • Cancel an order affected by an obvious pricing or technical error.

Price changes do not affect completed orders that we have accepted, except where cancellation is required because of fraud, an obvious error, or applicable law.

6. Taxes, Customs, and Duties

Applicable sales taxes may be calculated at checkout based on your location, order value, and applicable requirements.

International orders may be subject to import duties, customs charges, brokerage fees, or local taxes imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are not included in the product price and remain the customer’s responsibility.

7. Orders and Acceptance

Submitting an order does not automatically mean that the order has been accepted.

We may decline, limit, or cancel an order for reasons including:

  • Product unavailability;
  • Incorrect pricing or product information;
  • Suspected fraud or unauthorized payment;
  • Shipping restrictions;
  • Incomplete customer information;
  • Unusual purchase quantities;
  • A technical or inventory error.

If payment has already been collected for a cancelled order, the applicable amount will be refunded.

8. Payment

You agree to provide current, complete, and accurate billing and payment information.

By submitting payment details, you confirm that:

  • You are authorized to use the payment method;
  • The information provided is correct;
  • Sufficient funds or credit are available;
  • You authorize the payment processor to charge the applicable amount.

Payments may be processed by third-party payment service providers. PocketBloom does not store complete payment card details where processing is handled by an external provider.

9. Shipping and Delivery

Shipping is governed by our Shipping Policy.

Delivery estimates are not guaranteed arrival dates. Delays may result from weather, customs, carrier disruptions, public holidays, incorrect address details, high order volumes, or events beyond our reasonable control.

Responsibility for the order transfers as permitted by applicable law and subject to our obligations concerning lost, damaged, or incorrect products.

10. Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return and Refund Policy.

We offer eligible customers a 30-day return period. Customers must contact us before sending a return.

11. Promotions and Discount Codes

Promotions may be subject to:

  • Expiration dates;
  • Minimum purchase requirements;
  • Product exclusions;
  • Geographic restrictions;
  • One-use limitations;
  • Quantity restrictions;
  • Other conditions displayed with the offer.

Unless expressly stated otherwise, discount codes cannot be combined, exchanged for cash, or applied retroactively.

We may cancel or modify promotions affected by misuse, fraud, technical errors, or circumstances beyond our control.

12. Intellectual Property

All website materials, including:

  • Brand names;
  • Logos;
  • Product names;
  • Text;
  • Graphics;
  • Photographs;
  • Videos;
  • Layouts;
  • Icons;
  • Designs;
  • Marketing materials;

are owned by or licensed to PocketBloom and are protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial shopping purposes. No content may be copied, reproduced, distributed, republished, sold, modified, or exploited without prior written authorization.

13. Customer Content

When you submit reviews, photographs, comments, suggestions, or other content, you confirm that:

  • You own or have permission to submit the content;
  • The content is accurate and lawful;
  • The content does not infringe third-party rights;
  • The content does not contain malicious code;
  • The content is not defamatory, abusive, deceptive, or obscene.

You grant PocketBloom a non-exclusive, worldwide, royalty-free license to display, reproduce, adapt, and use submitted content for website operation, customer service, and marketing, subject to applicable law.

14. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, carriers, analytics providers, social platforms, and external websites.

We do not control third-party websites and are not responsible for their independent content, terms, privacy practices, availability, or security.

Your use of third-party services may be subject to separate terms.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

  • Website access will always be uninterrupted;
  • All website errors will be corrected immediately;
  • Every product will remain continuously available;
  • Delivery will occur by a specific date;
  • The website will be compatible with every device or browser.

Nothing in these Terms excludes warranties, conditions, guarantees, or consumer rights that cannot legally be excluded.

16. Limitation of Liability

To the fullest extent permitted by applicable law, PocketBloom will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:

  • Use or inability to use the website;
  • Delayed delivery;
  • Improper product use;
  • Third-party services;
  • Lost profits, data, opportunities, or anticipated savings.

Where liability cannot be excluded, our liability will be limited only to the extent permitted by law.

This section does not limit liability for fraud, intentional misconduct, gross negligence, personal injury caused by negligence, or any liability that cannot legally be limited.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold PocketBloom harmless from claims, losses, liabilities, and reasonable expenses arising from:

  • Your unlawful use of the website;
  • Your breach of these Terms;
  • Your infringement of another party’s rights;
  • Fraudulent or unauthorized conduct associated with your account.

18. Termination

We may suspend or terminate access to the website if you materially breach these Terms or engage in fraudulent, harmful, abusive, or unlawful conduct.

Obligations and liabilities incurred before termination remain enforceable.

19. Governing Law

These Terms are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada applicable therein, without limiting any mandatory consumer rights available in your place of residence.

20. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

The invalid provision will be interpreted or modified only to the minimum extent necessary to make it enforceable.

21. Changes to These Terms

We may update these Terms periodically to reflect operational, legal, regulatory, or service changes.

The revised version will be posted on this page with an updated revision date. Continued use of the website after publication constitutes acceptance to the extent permitted by law.

22. Contact Information

Questions about these Terms may be sent to:

PocketBloom
Website: pocketbloom.quest
Email: support@pocketbloom.quest
Phone: +1 778 712-2743
Address: 13-717 8th Ave W, Vancouver, BC, V5Z 1C9, Canada