Refund policy

Last updated: July 21, 2026

Thank you for shopping at PocketBloom. We want you to feel confident and satisfied with every purchase. This Return and Refund Policy explains the conditions, procedures, and timeframes applicable to returns, refunds, replacements, and order issues.

By placing an order through pocketbloom.quest, you acknowledge that you have reviewed and accepted this policy.

1. 30-Day Return Period

We offer a 30-day return and refund policy.

You may request a return within 30 calendar days from the date your order is marked as delivered by the shipping carrier.

To qualify for a return, the product must:

Be unused, unworn, and in substantially the same condition in which it was received;
Include all original accessories, components, manuals, protective materials, and packaging;
Be free from damage, stains, odors, scratches, modifications, or signs of misuse;
Include valid proof of purchase, such as your order confirmation or order number.

Products that have been used outdoors, damaged after delivery, altered, improperly stored, or returned with missing components may not qualify for a full refund.

2. Free Returns

Approved returns made within the 30-day return period are eligible for free standard return shipping.

Before sending any product back, you must contact us at:

support@pocketbloom.quest

Please provide:

Your full name;
Your order number;
The email address used for the order;
The item you wish to return;
The reason for the return;
Clear photographs or videos when the item is damaged, defective, incorrect, or incomplete.

Once your return request has been reviewed, we will provide return instructions and, where available, a prepaid return shipping label.

Do not return products to the address shown on the parcel without contacting us first. Returns sent without authorization may be delayed, refused, or sent to an incorrect processing location.

3. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

The product arrived damaged;
The product is defective;
You received an incorrect product, size, color, or variant;
Parts or accessories are missing;
The parcel appears materially damaged or tampered with.

For the fastest resolution, contact us within seven days of delivery and provide clear photographs of:

The product;
The problem or defect;
The original packaging;
The shipping label;
All items received in the parcel.

After reviewing the evidence, we may offer one of the following remedies:

A replacement product;
A replacement component;
A full or partial refund;
Another appropriate resolution agreed upon with you.

You will not be charged additional standard shipping fees for an approved replacement resulting from our error or a verified product defect.

4. Change-of-Mind Returns

Change-of-mind returns are accepted within the 30-day return period, provided the item meets the eligibility requirements described in this policy.

Examples include:

You no longer need the product;
You selected the wrong color or variant;
The product does not suit your personal preferences;
You ordered the item by mistake.

Approved change-of-mind returns are not subject to a restocking fee. Original expedited shipping charges, optional shipping upgrades, and other non-standard delivery fees are not refundable unless required by law.

5. Non-Returnable Items

The following products may not be eligible for return unless they arrived defective, damaged, or incorrect:

Products returned after the 30-day return period;
Products showing signs of use, misuse, wear, or accidental damage;
Products altered, repaired, customized, or modified by the customer;
Products missing original components, accessories, or packaging;
Gift cards or promotional credits;
Final-sale or clearance items clearly marked as non-returnable before purchase;
Products that cannot be resold for health, hygiene, or safety reasons after being opened or used.

Nothing in this section limits any non-waivable rights available to you under applicable consumer protection law.

6. Exchanges

We do not guarantee direct product exchanges because inventory availability may change.

To obtain a different item, color, or variant, please contact us. Depending on availability, we may:

Arrange a replacement;
Process a return and issue a refund;
Ask you to place a new order for the preferred item.

Replacement products are subject to stock availability at the time your request is approved.

7. Return Shipping Requirements

Products must be securely packaged to prevent damage during transit.

When using a return label provided by us, please follow all instructions included with the authorization. If you arrange shipping without our prior approval, we may be unable to reimburse the shipping cost.

We recommend retaining:

Your return tracking number;
Your shipping receipt;
Photographs of the packaged return;
All correspondence relating to the return.

PocketBloom is not responsible for unauthorized returns sent to an incorrect address or for parcels lost because the customer did not follow the provided return instructions.

8. Refund Processing

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the order.

Please allow approximately 5 to 10 business days after refund approval for the funds to appear in your account. Processing time may vary depending on your bank, credit card provider, digital wallet, or payment processor.

We do not control financial institution processing times.

9. Partial Refunds

A partial refund may be offered when:

The product is returned with minor damage;
Original packaging or accessories are missing;
The product shows signs of handling beyond what is reasonably necessary to inspect it;
Only part of a multi-item order is returned;
A partial refund is agreed upon as the appropriate remedy for a minor issue.

We will explain any proposed deduction before completing the refund.

10. Refunds for Undelivered Orders

If tracking indicates that a parcel has been lost in transit, contact us so we can investigate with the carrier.

Depending on the investigation, we may:

Send a replacement;
Issue a refund;
Request additional information;
Ask you to confirm your shipping address;
Ask you to contact the local carrier or postal service.

Orders marked as delivered are not automatically considered lost. We may ask you to check with household members, neighbors, reception desks, building management, parcel lockers, or the local carrier before a claim is approved.

11. Refused and Unclaimed Parcels

If a parcel is refused, left unclaimed, or returned because of an incomplete or incorrect address supplied by the customer, we will contact you after receiving the returned parcel.

Any refund will be processed after inspection. Additional shipping costs resulting from an incorrect address, refusal, or failure to collect the parcel may be deducted where permitted by law.

12. Order Cancellations

We will make reasonable efforts to cancel orders that have not entered processing or fulfillment. Once an order has been processed, packed, transferred to a shipping partner, or dispatched, cancellation may no longer be possible.

In that case, you may request a return after delivery under this policy.

13. Promotional and Bundle Orders

When a product purchased as part of a bundle, multi-buy promotion, gift-with-purchase offer, or quantity discount is returned, the refund may be recalculated based on the items retained.

If the return causes the remaining order to no longer qualify for the original promotion, the value of the discount or complimentary product may be deducted from the refund.

14. Contact Us

For return and refund assistance, contact:

PocketBloom
Website: pocketbloom.quest
Email: support@pocketbloom.quest
Phone: +1 778 712-2743
Address: 13-717 8th Ave W, Vancouver, BC, V5Z 1C9, Canada