Shipping policy

Last updated: July 21, 2026

This Shipping Policy explains order processing, shipping costs, delivery estimates, tracking, address requirements, customs charges, delays, and lost or damaged parcels for purchases made through pocketbloom.quest.

1. Free Worldwide Shipping

PocketBloom offers free standard shipping worldwide on eligible orders placed through our website.

No minimum purchase amount is required unless a specific promotion states otherwise.

Free shipping refers to the standard transportation cost. It does not automatically include:

  • Import duties;
  • Customs charges;
  • Brokerage fees;
  • Local taxes;
  • Optional expedited delivery;
  • Remote-area surcharges where disclosed before purchase.

2. Order Processing

Orders are generally processed within 1 to 3 business days after payment authorization.

Processing may include:

  • Payment verification;
  • Fraud screening;
  • Address confirmation;
  • Inventory allocation;
  • Product inspection;
  • Packaging;
  • Transfer to the shipping carrier.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing time is separate from delivery time.

3. Estimated Delivery Time

Our estimated standard delivery time is:

7 to 10 business days after dispatch.

This timeframe is an estimate and not a guaranteed delivery date.

Certain destinations may require additional time because of:

  • Customs clearance;
  • Remote-area delivery;
  • Local carrier schedules;
  • Weather conditions;
  • Public holidays;
  • High seasonal demand;
  • Transportation disruptions;
  • Security inspections;
  • Incorrect or incomplete address information.

4. Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review your confirmation carefully, including:

  • Your name;
  • Shipping address;
  • Product selection;
  • Color or variant;
  • Quantity;
  • Contact information.

Contact us immediately if any information is incorrect.

5. Shipping Confirmation and Tracking

When your order has been dispatched, we will send a shipping confirmation email when tracking information is available.

Tracking updates may take several business days to appear after the carrier receives the parcel.

During international transportation, tracking may temporarily pause while the parcel:

  • Moves between carrier networks;
  • Waits for customs clearance;
  • Is transferred to a local delivery partner;
  • Travels between regional sorting facilities.

A temporary lack of tracking updates does not necessarily mean that the parcel has been lost.

6. Shipping Destinations

We ship to most countries and regions worldwide.

We may be unable to ship to:

  • Restricted countries or territories;
  • Locations affected by carrier suspensions;
  • Sanctioned destinations;
  • Certain military addresses;
  • P.O. boxes not supported by the selected carrier;
  • Locations where the product cannot legally be imported.

If we cannot ship your order, we will contact you and issue an appropriate refund.

7. Customs, Duties, and Import Taxes

International orders may be inspected by customs authorities and may be subject to import duties, taxes, or clearance fees.

Unless expressly included at checkout:

  • These charges are not included in the product price;
  • These charges are not part of free shipping;
  • The recipient is responsible for paying them;
  • PocketBloom cannot control or predict the amount charged.

We recommend consulting your local customs authority for destination-specific information.

Refusing a parcel because of customs charges may result in return expenses or deductions from the refund where permitted by law.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

This includes:

  • Recipient’s full name;
  • Street number and street name;
  • Unit or apartment number;
  • City;
  • Province, state, or region;
  • Postal or ZIP code;
  • Country;
  • Valid phone number where required by the carrier.

PocketBloom is not responsible for delays or non-delivery resulting from incorrect or incomplete information supplied by the customer.

Contact us immediately after ordering if a correction is needed. We cannot guarantee that an address can be changed once fulfillment has begun.

9. Split Shipments

Orders containing multiple products may be shipped in separate parcels because of:

  • Inventory location;
  • Package size;
  • Product availability;
  • Shipping efficiency.

You will not be charged additional standard shipping fees for an approved split shipment.

Each parcel may have a separate tracking number and may arrive on a different date.

10. Delayed Orders

If your order has not arrived within the estimated timeframe, please:

  1. Review the tracking information;
  2. Check the shipping address on your order confirmation;
  3. Contact your local carrier;
  4. Check with household members, reception staff, neighbors, and building management;
  5. Contact us at support@pocketbloom.quest.

We will assist with a carrier investigation when appropriate.

11. Lost Parcels

A parcel may be treated as potentially lost when it has exceeded the normal delivery period and the carrier cannot confirm its location or delivery.

Before approving a replacement or refund, we may require:

  • Confirmation of the delivery address;
  • A reasonable carrier investigation period;
  • Written confirmation that the parcel was not received;
  • Cooperation with carrier claim procedures;
  • Additional evidence requested by the carrier.

If the parcel is confirmed lost, we may provide a replacement or refund.

12. Parcels Marked as Delivered

If tracking shows that an order was delivered but you cannot locate it, please:

  • Check all entrances and safe-drop locations;
  • Ask household members;
  • Check with reception or building management;
  • Ask nearby neighbors;
  • Contact the local carrier;
  • Allow up to 48 hours for delayed carrier scanning or final delivery.

If the parcel remains missing, contact us promptly so we can review the situation.

We evaluate delivered-parcel claims individually and may request a carrier investigation, delivery confirmation, or supporting documentation.

13. Damaged Parcels

If your parcel or product arrives damaged, contact us promptly and provide:

  • Your order number;
  • Photographs of the outer package;
  • Photographs of the shipping label;
  • Photographs or videos of the damaged product;
  • Photographs of all items received.

Please retain the packaging until the claim has been resolved.

14. Unclaimed, Refused, and Returned Parcels

A parcel may be returned to the sender because:

  • The address was incomplete;
  • Delivery was attempted unsuccessfully;
  • The recipient failed to collect it;
  • Customs charges were unpaid;
  • The parcel was refused;
  • The carrier could not access the delivery location.

Once the parcel is returned and inspected, we will contact you regarding reshipment or refund options.

Additional costs caused by an incorrect address, refusal, or failure to collect may be charged or deducted from the refund where permitted by law.

15. Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

We will try to accommodate the request before processing begins. However, changes cannot be guaranteed once the order has been packed or dispatched.

After dispatch, the order will be handled under our Return and Refund Policy.

16. Contact Us

For shipping assistance, contact:

PocketBloom
Website: pocketbloom.quest
Email: support@pocketbloom.quest
Phone: +1 778 712-2743
Address: 13-717 8th Ave W, Vancouver, BC, V5Z 1C9, Canada